Question 1

What is a data eSIM?

Accepted Answer

A data eSIM is a digital SIM that allows you to access mobile data without needing a physical SIM card. It is embedded in your device and can be activated remotely, making it easy to switch between carriers or data plans when traveling or needing connectivity.

Question 2

Is my device eSIM-compatible?

Accepted Answer

To use an eSIM, your device must be eSIM-compatible and carrier-unlocked. You can check the official list of supported devices here.

Question 3

How do I install my eSIM?

Accepted Answer

The installation process may vary depending on your device:For iPhone & iPad:Open Settings › Cellular (or Mobile Data).Tap Add Cellular Plan.Scan the QR code provided in your email.Follow the on-screen instructions to complete the setup.For Android (Samsung, Google Pixel, etc.):Open Settings › Connections › SIM Manager.Tap Add Mobile Plan › Scan QR Code.Scan the QR code and follow the prompts.For Other Devices:Check your device manual or eSIM settings for specific instructions.

Question 4

Can I use both my SIM card and the eSIM from ADR together?

Accepted Answer

Yes! If your device supports Dual SIM functionality, you can use your physical SIM card alongside your eSIM from ADR. This allows you to keep your primary number active while using the eSIM for data.

Question 5

Will I have a new mobile number?

Accepted Answer

No, BNESIM provides data-only eSIMs, which do not include a phone number. You can continue using your existing number for calls and SMS while using the eSIM for internet access.

Question 6

Can I make calls or send SMS with my eSIM?

Accepted Answer

No, the ADR eSIMs are data-only, meaning they do not support traditional voice calls or SMS. However, you can use internet-based services like WhatsApp or Telegram to make calls and send messages.

Question 7

How can I top up my eSIM?

Accepted Answer

You can easily top up your eSIM by logging into your account on ADR, selecting your active eSIM, and purchasing a data plan extension. The new data will be added instantly, allowing you to stay connected.

Question 8

What if I have trouble setting up my eSIM?

Accepted Answer

If you encounter any issues while setting up your eSIM, please refer to our step-by-step installation guide or contact our support team for assistance. We’re here to help!

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